Customer Success

Whether our customers have a simple or complex environment, Fidelis offers Technical Account Managers that will help operationalize Fidelis solutions and products in their environment. Our program includes program management, project management, deployment planning, and configuration of Fidelis products. This ensures everything is fine-tuned and optimized to our customer’s unique environments. Each Fidelis TAM has deep technical expertise and is able to guide our customers through deployments as well as provide security based consultative recommendations to help the customer recognize value and complete their missions.

TAMs are with our customers every step of the way. TAMs will ensure your requirements are met, and will provide customer advocacy to Fidelis Senior Staff, Engineering, and Product Management teams which allows our Organization to be flexible and result focused- because we recognize that our customers requirements and needs change with the threat landscape; and we are able to meet those ever changing requirements that are mission critical to our customers.

Fidelis provides multiple training options, courses, and resources to meet your needs. Fidelis customers have the option of taking online, self-paced training, as well as live, remote or in-person training, with different level courses designed to ensure you get the most value out of your Fidelis products. Whether you’re a new user or an experienced power user, Fidelis Cybersecurity University (FCU) has a course for you, including:

• Overview Administrator and Usage courses for Fidelis Network, Endpoint and Deception
• How to Conduct Investigations and Hunt for Threats with Fidelis Endpoint and Network
• Advanced Deep Session Inspection Rule Writing for Fidelis Network

We are constantly developing new courses based on your feedback and the evolving security landscape. In addition to your classroom work, FCU provides a certificate of completion, access to course updates and changes, virtual lab environments to cement your learning, and access to educational webinars and on-demand product demonstrations.

• Provides TI expertise/augments client staff
• Allows a more formal method/response for clients to Request Information
• Includes Request for Information, including information about credential dumps to news/events; Can include Malware Analysis and Threat Research from simple triage to advanced research (attribution).

Fidelis Managed Detection and Response (MDR) delivers industry-best talent and solutions to proactively hunt threats, speed up investigations, and stop detected threats. Fidelis MDR can augment your existing SOC with proactive threat hunting or act as your trusted security team running the Fidelis Elevate™ platform. Gain a competitive edge with the benefits of unmatched security expertise and a unified security operations platform designed to protect the most complex environments.

Fidelis’ dedicated Incident Response team has decades of experience and has worked to remediate some of the world’s most high-profile security breaches. The team has responded to more than 4000 security cases in both the commercial and government sectors and has provided expert testimony in over 100 court proceedings. Our professionals can quickly identify and remove attackers from the environment, re-secure the enterprise and help your organization successfully recover from an incident.

Every customer environment is different with its own unique requirements. Fidelis engineers can deliver custom integrations and workflows for any requirements not immediately satisfied by out-of-the-box offerings. Workflows tailor the use of Fidelis solutions to the unique needs or pre-existing procedures present in a client environment, and integrations handle data input-output between Fidelis solutions and third party products.