Our team has a broad set of skill sets to ensure we can meet your needs and goals:
- Developers
- Integrations/SIEM Experts
- Industry Experts/IR/Security Practitioners
- Technical Account Managers
- Support (1st, 2nd, & 3rd Tiers)
Our team has a broad set of skill sets to ensure we can meet your needs and goals:
SIEM and Fidelis Solutions Experts/ Client Advocate/ Deployments/ Integrations/ Acct Management
Tier 1, 2 & 3 Technical Support
Tier 3 Technical Support/ Build Custom Integrations & Feeds/Build Features
IR Retainers, IR Engagements, Design/Execute Security Support Services for CSO customers
Managed Detection and Response to include Requests for Information/Threat Research/Threat Hunting
Assist clients in maturing their Security Program Augment client resources through services:
Whether our customers have a simple or complex environment, Fidelis offers Technical Account Managers that will help operationalize Fidelis solutions and products in their environment. Our program includes program management, project management, deployment planning, and configuration of Fidelis products. This ensures everything is fine-tuned and optimized to our customer’s unique environments. Each Fidelis TAM has deep technical expertise and is able to guide our customers through deployments as well as provide security based consultative recommendations to help the customer recognize value and complete their missions.
TAMs are with our customers every step of the way. TAMs will ensure your requirements are met, and will provide customer advocacy to Fidelis Senior Staff, Engineering, and Product Management teams which allows our Organization to be flexible and result focused- because we recognize that our customers requirements and needs change with the threat landscape; and we are able to meet those ever changing requirements that are mission critical to our customers.
Fidelis provides multiple training options, courses, and resources to meet your needs. Fidelis customers have the option of taking online, self-paced training, as well as live, remote or in-person training, with different level courses designed to ensure you get the most value out of your Fidelis products. Whether you’re a new user or an experienced power user, Fidelis Cybersecurity University (FCU) has a course for you, including:
We are constantly developing new courses based on your feedback and the evolving security landscape. In addition to your classroom work, FCU provides a certificate of completion, access to course updates and changes, virtual lab environments to cement your learning, and access to educational webinars and on-demand product demonstrations.
Fidelis Cybersecurity University (FCU) offers world class training to support our suite of cyber security products.
FCU provides you with online and on-demand introductory courses hosted on our learning management system. These course are designed to get you “in the trenches” and working with alert data immediately.
We also offer “hands-on” public or private virtual/on-site instructor-lead advanced courses for our more technical and experienced users. Learn more about our offerings.
Available as self-paced online via the Fidelis Learning Management System, or instructor-led (online or onsite). If necessary, a self-directed one day lab environment is included.
Available as self-paced online via the Fidelis Learning Management System, or instructor-led (online or onsite). If necessary, a self-directed one day lab environment is included.
Available as self-paced online via the Fidelis Learning Management System, or instructor-led (online or onsite). If necessary, a self-directed one day lab environment is included.
Available as self-paced online via the Fidelis Learning Management System, or instructor-led (online or onsite). If necessary, a self-directed one day lab environment is included.
Available as self-paced online via the Fidelis Learning Management System, or instructor-led (online or onsite). If necessary, a self-directed one day lab environment is included.
Available as self-paced online via the Fidelis Learning Management System, or instructor-led (online or onsite). If necessary, a self-directed one day lab environment is included.