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Our team ensures your success through a multi-faceted support model that includes developers, integration experts, security practitioners, technical account managers (TAM), and tiers 1, 2, and 3 support.
From intial setup to operational delivery, the Fidelis customer success team offers a seamless experience that includes operations support, customer care, education, training, and professional services.
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Train Your Entire Team
Mature Your Security Program
Operationalize your Fidelis solutions and products in your environment faster, with TAM support for program and project management of Fidelis products.
Get world-class training to support the Fidelis Security suite of products with Fidelis Security courses.
Understand how to work with Fidelis Network and safeguard your systems, including lessons on the user interface, alerts, policies, and rich, indexable metadata.
Learn how to use Fidelis Endpoint to monitor endpoint activity, create alerts, and take action on suspicious behaviors through the use of threat intelligence and scripts.
Learn how to create and deploy decoys and breadcrumbs and gain an understanding of how to view and work with alerts to safeguard your systems against post-breach attacks.
Dive into alert triage, metadata analysis, and analytic rules, explore threat hunting and writing custom rules, and conclude with a capstone exercise.
Gain a deep understanding of Fidelis Threat Bridge, expand your understanding of alert triaging and threat management, and conclude with a capstone exercise.
Learn how to write advanced Fidelis Deep Session Inspection Rules and gain practical experience on key areas, such as fingerprints, rule expression, whitelisting, and analytical rule writing.
Learn about additional courses, including advanced topics, at Fidelis Security.
Learn how to build an effective project team, define your scope, identify use cases, and incorporate Fidelis Halo into your workflows.
Understand how Fidelis Halo automates policy assignment for critical security functions across hybrid and multi-cloud environments.
See each of the Fidelis Halo Portal screens, and learn how to navigate each to find the information you need to manage your cloud security.
The trusted leader in cybersecurity for enterprise and government, providing the #1 proactive cyber defense solutions that detect post-breach attacks over 9 times faster.
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